Digital Services Executive (FTC)

This vacancy is now closed

Department
Digital Services
Division
English Language Teaching
Location
Oxford - Central
Reference number
21178

About us

Oxford University Press is a department of the University of Oxford which furthers the University’s objective of excellence in research, scholarship, and education by publishing worldwide.

The Digital Services team supports users throughout the world in using a number of platforms to deliver online testing and digital practice material.


About the role

The role of Digital Services Executive is to support administrators, teachers and students using our platforms and accessing online material.

Specific tasks include:

  • Providing support, via email and telephone, to users across the world
  • Assisting sales teams around the world by providing sales administration, supporting promotional activity and providing information on system functionality.
  • Providing online training and demonstrations to users requiring additional support
  • Assisting in the maintenance of support related content within the websites
  • Reporting issues/bugs and liaising between customers and internal teams to ensure resolution

Please note, this is a Fixed Term appointment until April 2018.


About you

To be successful in the role you will need:

  • Prior experience of working in a customer service environment
  • Good working knowledge of web-based systems and understanding of the internet
  • Excellent IT skills and the ability to learn new systems
  • Problem solving skills
  • Excellent Communication skills

It would be desirable if you had experience/knowledge of :

  • Online products in a sales/service capacity
  • The English Language Teaching sector

Salary
Salary in the region of £20,000 depending on skills and experience

Recruiter
Lucy Freeman, Amelia Grace

Contact email
(for queries only - click 'Apply' below to apply)
lucy.freeman@oup.com, amelia.grace@oup.com

Closing date
17/08/2017
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