Customer Service Adviser

Loxley House

This vacancy is now closed

Loxley House
£19,312 to £19,698 per annum
Closing date

If you are a confident communicator with a passion for great customer service – then why not join the ever-growing team at Nottingham City Homes as a Customer Services Advisor?

£19,312 to £19,698 per annum

Various shift patterns available as below:

Post 1: 2 x 37 hours Sun 9-5 & Mon-Thurs 8.30am-4.30pm

Post 2: 2 x 37 hours Sat 9-5 & Mon-Thurs 9.30am-5.30pm

Post 3: 2 x 37 hours Mon-Fri 1pm-9pm

At Nottingham City Homes our tenants and customers are at the heart of everything we do. As a Customer Service Advisor, you will play a vital role in supporting our vision of creating homes and places where people want to live by managing and resolving customer complaints to a high standard and building trust along the way.

The Role:

  • Handling a large volume and variety of customer enquiries over the telephone and via email as part of the Customer Service Centre team
  • Providing excellent standards of customer care to our diverse base of tenants and leaseholders
  • Providing specialist and general advice on topics such as rents, repair appointments, and tenancy & estate management enquiries.
  • To participate in monitoring customer satisfaction, including involvement and participation in telephone surveys
  • To produce reports, schedules, correspondence, updating customer records and other information as required
  • Meeting company performance targets

Working as part of our fantastic call centre team, in a company that actively supports your development, you will be our customers’ first line of contact providing a human touch with a passion to meet our customers need and a willingness to listen and take ownership of a problem until it is resolved.

We are looking for enthusiastic, adaptable people who are willing to learn and develop with us to help provide an excellent level of customer service and achieve our long-term goals. This attitude along with our training and supportive colleagues will equip you with all of the tools and knowledge you will need to succeed with Nottingham City Homes.

Salary and benefits:

In exchange for your hard work you will receive a fantastic benefits package that include:

  • Flexible working
  • A generous holiday entitlement and additional holiday purchase scheme
  • Government pension scheme
  • Clear pay structure and annual salary reviews in line with national agreements
  • Learning and development opportunities
  • A variety of health and well-being initiativesNottingham City Homes offer a variety of additional benefits, more details can be found on our website.About us:

Nottingham City Homes manages more than 27,000 homes across the city on behalf of Nottingham City Council. Our vision is to ‘create homes and places where people want to live’.

The Customer Service Centre provides a comprehensive 24 hour / 365 days a year enquiry, information and advice service to tenants in relation to general housing matters including repairs, tenancy and estate management, rent payment and arrears.

Key information about the role:

For successful candidates there will be an initial training period of 6 weeks. This training period will be Monday to Friday on location at our Nottingham office during this period – this will be discussed on a 1-2-1 basis at interview/offer stage. 

Once the training period has been successfully completed the role currently offers hybrid working with a mix of our Loxley House office and home-based working. Please note this is subject to change in future and can be discussed further at the interview stage.

How do I apply?

To join us and help make a real difference to people’s lives, follow the link: Please note as part of your application you will be asked to submit a CV and supporting personal statement. You will also be asked to indicate your preference regarding the different posts available.  

Closing date: 12 December 2021 – we may close this early if we receive high volumes of applications  

Interview date: Likely to be held between 13th and 22nd December 2021 – Please note this is subject to change

We welcome applications from all sections of our diverse community. Nottingham City Homes is a Disability Confident employer

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