Deputy Manager

Vic's and The Vine, Prestwick
Ref
27544
Department
Floor & Bar
Location
Vic's and The Vine, Prestwick
Contract type
Permanent
Salary
Up to £28,000 per annum plus attractive benefits
Closing date
30/06/2021
Description

ABOUT US:

Buzzworks Holdings is one of Scotland’s fastest growing independent restaurant and bar operators, managing 12 award-winning venues across Ayrshire and beyond. We offer an aspirational dining and entertainment experience through five stylish brands – Vic’s & The Vine, Scotts, House, Lido and The Duke. Our exciting portfolio unites twelve venues and counting, with over 500 staff across Scotland.

We believe in investing in people, providing industry leading training and a forward-thinking approach to work/life balance for every member of staff.

THE ROLE:

To support the General Manager in running the operation of the venue, in terms of profitability, quality and compliance.  To coach, support, develop and inspire the team to consistently deliver the best hospitality experience.  Demonstrate our Company Core Values at all times.

THEATRE & HOSPITALITY

  • Ensure all team members are developed and coached to deliver our service promise and enhance our guest journey
  • Lead, coach, mentor and inspire teams to create theatre and atmosphere, bringing energy to the venue service standards
  • Be aware of the full venue to ensure correct positioning of team members and customers to maximise the guest experience
  • Manage all customer feedback using all customer feedback platforms

SKILLS AND EXPERIENCE RELEVANT TO THE ROLE:

  • Previous experience in a similar role, ideally within the hospitality industry
  • Capacity for learning with the ability to assume more responsibility
  • Lead, coach, support, mentor and develop the team so they can maximise their potential
  • Excellent organisational skills with the agility to adapt to multi changing circumstances at short notice
  • Customer focused and confident when dealing with guest complaints
  • Resilience to work in a fast-paced environment
  • High standards with a keen eye for detail
  • Conscientious, with a great team working ethic and positive attitude
  • Committed to your own personal growth
  • Full driving licence is advantageous

Attractive Package And Benefits

You will enjoy a fantastic range of benefits including a 40% venue discount card, lifestyle flexibility, personal development, access to the employee assistance programme, a generous internal referral scheme and company wide fun events!