Operations Manager


This vacancy is now closed

Head Office
Contract type
Very Competitive
Closing date

Reports To:

Operations Director

Key Relationships:

Directors, Leadership Team, Venue Teams, The People Team,

Company Bar Manager, Senior Managers, Executive Chef, Customer Services, Marketing, Payroll, Finance.

Key Accountabilites:

To be responsible for multi-site operations in terms of profitability, quality and compliance. To lead, develop and care for your team to drive for results. Be an ambassador for our company aims and values.

Theatre & Hospitality:

  •  Inspire, coach and motivate venue managers to deliver the highest standards of hospitality to our
  • To coach and mentor venue teams in venue atmosphere
  • To champion the service culture - delivering +90% score on Customer
  • Experience
  • To ensure average Feeditback ratings in line with company
  • To inspire others to perform


  • To achieve venue sales targets and manage costs within company
  • To ensure food and drink gross profit is in line with company projections and actions implemented when not
  • To create and launch venue sales plans and initiatives.
  • To conduct weekly/monthly venue business reviews and pro-actively advise/support/instigate action plans for financial improvement with venue managers, where necessary liaising with relevant internal departments.
  • To monitor venue managers compliance with regards to financial reporting procedures and deal proactively with any non-compliance.

 Recruitment, Training & Development:

  •  To collaborate with People Business Partner to provide on-going coaching, mentoring and training to develop all venue staff.
  • To work with People Business Partner & Operations Director to ensure venue managers/head chefs complete follow through on above training/ coaching with all relevant grades of staff.
  • To ensure that all staff complete statutory training courses as required.
  • To carry out annual appraisals for venue mgrs & collaborate with Operations Director and People Business Partner on the inputs/outputs of these ensuring appropriate PDP’s are put in place.
  • To support venue mgrs/OHC to ensure all staff across FOH/Kitchen receive regular reviews in accordance with company standards & assess/plan/ document all support & development requirements in a PDP.
  • To support venue managers/OHC to ensure all staff across FOH/Kitchen receive a comprehensive 3 month induction in accordance with company standards.
  • To communicate & collaborate monthly with PD Mgr on 3 month inductions; PDP’s; specific ER’s/people management cases; workforce planning.
  • To work with General Manager & People Business Partner to effectively workforce plan FOH/Kitchen & lead the production of robust succession plans for all business leadership roles.

Team Motivation & Performance:

  •  To hold regular one to one reviews with General Manager
  • To ensure venue communication is carried out through GM’s in line with company communication
  • To ensure venue mgrs hold regular reviews with management team & assess/ plan all support & development
  • To ensure venue meetings are effective and consistent within the business.
  • To ensure company operating structure is in place with regards to managers responsibilities in each venue.
  • To collaborate with People Business Partner to ensure all staff performance is tracked, issues targeted/resolved and all conversations documented effectively on Fourth
  • To collaborate with People Business Partner to ensure  that  performance matters are addressed in accordance with all statutory legislation and company guidelines with regard to disciplinary and grievance handling and capability management.
  • To inspire teams to achieve premium morale, team working & service standard.
  • To communicate to LT/Directors as appropriate on issues affecting operation/ teams providing outline of potential solutions for discussion/agreement.

Venue Standard & Maintence:

  •  To ensure all properties are maintained to a high standard in line with company property audit standards.
  • To ensure internal venue audits are completed as required, and that action is taken in areas of non-compliance.
  • To ensure venues proactively manage maintenance issues.
  • To monitor maintenance and escalate to Maintenance Manager as appropriate.
  • To provide operational support with all product development changes into the business.


  •  To collaborate with Operations Director & Compliance Manager to maintain, support and ensure the effective communication/action throughout venues all company Health, Fire, Safety, Food Hygiene, COSHH. Licensing & any statutory/legislative requirements.
  • To collaborate with Operations Director to take decisive action where necessary to manage non-compliance in any aspect of company procedure –e.g. Safety, Licensing, Accounting/Cash Handling, HR, IT etc.


  •  To ensure all managers and key holders are trained on the securing of the premises and cash handling procedures within the venue in line with company policies.

Leadership Team:

  •  To support business to implement/achieve financial & non-financial strategies/goals.
  • To collaborate with other LT members to achieve the above.
  • To manage upwards & drive/deliver/develop the Strategic Business Plan.
  • To develop & maintain all round view of Product/Business Strategy/ Operational Plans.
  • To take joint responsibility for development, delivery & monitoring of business systems/practices.
  • To make decisions in keeping with business core values/culture.
  • To ensure business vision is delivered by working effectively with all staff
  • To represent public face of the business maintaining strong brand image.

Skills Relevant to the Role:

  •  Experienced Operational Knowledge
  • Inspiring Leadership
  • Robust Communication Skills
  • Proactive Problem Solving
  • Confident People Manager
  • Interpersonal Skills
  • Warm and Friendly
  • Customer Focused
  • Financially Astute
  • Caring Nature
  • Motivation and Drive
  • Team player
  • Grit/Resilient to work in a fast-paced environment
  • High Standards with a keen eye for detail
  • Conscientious with a great work ethic
  • Ability to coach and develop teams
  • Good Planning and Organisation Skills
  • Commercially Aware
  • Upholds Company Core Values at all times


Buzzworks Holdings is one of Scotland’s fastest growing independent restaurant and bar operators, managing 12 award-winning venues across Ayrshire and beyond.

We offer an aspirational dining and entertainment experience through five stylish brands – Vic’s & The Vine, Scotts, House, Lido and The Duke - bringing in an annual turnover of over £18m. Our dynamic family-run business operates out of its main office in Kilmarnock, Ayrshire. Our exciting portfolio unites eleven venues and counting, with over 500 staff across Scotland.

We believe in investing in people, providing industry leading trainingand a forward-thinking approach to work/life balance for every member of staff.

Attractive Package And Benefits

You will enjoy a fantastic range of benefits including a 40% Venue Discount card, lifestyle flexibility, personal development, access to the Employee Assistance Programme and company wide fun events, and a generous internal referral scheme.